Privacy Policy

Last Updated: August 1, 2026

Forever Brand (“we”, “us”, or “our”) operates the website [foreverbrand.co.ke] and provides promotional items, custom printing, corporate gifts, and packaging solutions. We are committed to protecting your privacy and ensuring that your personal information is handled in a safe, secure, and responsible manner.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, place an order, or interact with our customer service team.

1. Information We Collect

We collect several types of information to provide and improve our services to you:

Personal Identification Information: This includes your full name, email address, phone number, company name, physical delivery address, and billing address. We collect this when you place an order, create an account, sign up for our newsletter, or contact us via our “Let’s Chat” feature.

Order & Design Files: We collect details regarding your orders, including product specifications, custom artwork, logo files, and design preferences necessary to fulfill your printing and branding requests.

Payment Information: We collect payment details (such as M-Pesa transaction codes, credit/debit card information, or bank transfer references) to process your orders. Please note that we do not store full credit card numbers on our servers; payments are processed through secure third-party payment gateways.

Usage & Device Data: We automatically collect certain information when you visit our website, such as your IP address, browser type, device type, operating system, pages viewed, and time spent on the site. This helps us analyze trends and improve user experience.

2. How We Use Your Information

Forever Brand uses your data for the following purposes:

Order Fulfillment: To process, print, package, and deliver your promotional items and gifts.

Customer Support: To communicate with you about your order status, provide timelines, and respond to your inquiries.

Service Improvement: To understand how customers interact with our website and products, allowing us to improve our wide product selection and user experience.

Marketing Communications: To send you promotional offers, new product alerts, and updates about Forever Brand (only if you have opted-in to receive such communications). You may unsubscribe at any time.

Legal Compliance: To comply with legal obligations, resolve disputes, and enforce our agreements.

3. Legal Basis for Processing (Kenya Data Protection Act, 2019)

In compliance with Kenyan law, we process your personal data based on the following legal grounds:

Contractual Necessity: To fulfill the contract we have with you when you place an order.

Consent: When you voluntarily provide your data for marketing purposes or contact us.

Legitimate Interest: To improve our services, secure our website, and communicate important account-related information.

4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your data with trusted third parties strictly to facilitate our services:

Courier and Delivery Partners: To ensure nationwide delivery of your items across Kenya.

Payment Processors: To securely handle financial transactions (e.g., M-Pesa, Visa, Mastercard gateways).

IT & Cloud Service Providers: Who host our website and store our data securely.

Legal Authorities: When required by law to comply with a legal obligation or protect the rights, property, or safety of Forever Brand, our customers, or others.

All third-party providers are contractually obligated to handle your data confidentially and securely.

5. Data Security

We take data security seriously. We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes using Secure Socket Layer (SSL) technology to encrypt sensitive information transmitted online and securely storing your design files.

6. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy (such as tax, legal, accounting, and fulfillment purposes). If you request to delete your account, we will deactivate it and remove your personal data from our active systems, except where we are required to keep it for legal compliance.

7. Your Rights (Data Subject Rights)

Under the Kenyan Data Protection Act, you have the following rights regarding your personal data:

Right to Access: You can request a copy of the personal data we hold about you.

Right to Rectification: You can request that we correct any inaccurate or incomplete information.

Right to Deletion: You can request that we delete your personal data, subject to legal retention requirements.

Right to Withdraw Consent: If you have opted into marketing, you can withdraw that consent at any time.

Right to Object: You can object to the processing of your data for direct marketing purposes.

To exercise any of these rights, please contact us using the details in Section 9.

8. Cookies and Tracking Technologies

Our website may use “cookies” to enhance user experience. Cookies are small text files stored on your device that help us recognize returning visitors, remember your preferences, and analyze website traffic. You can choose to accept or decline cookies through your browser settings. Please note that declining cookies may prevent you from taking full advantage of our website features.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please reach out to us:

Forever Brand

• Website: foreverbrand.co.ke

• Phone: 0141272727

• Email: sales@foreverbrand.co.ke

• Physical Address: Bulls Corner House, Opposite Sunrise Hotel, Near Khoja Roundabout, Nairobi, Kenya.

10. Changes to This Privacy Policy

We reserve the right to update or change this Privacy Policy at any time. Any updates will be posted on this page with an updated “Last Updated” date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.