Last Updated: August 1, 2026

At Forever Brand, Shipping & Delivery Policy ,we understand that timing is critical for your events, campaigns, and corporate gifts. We are committed to delivering your orders quickly, securely, and reliably anywhere across Kenya.

This Shipping and Delivery Policy outlines what you can expect when you place an order with us.

1. Order Processing Time (Production & Printing)

Before your order ships, it must go through our production and printing process:

Standard Turnaround: We complete the production of most orders (printing, customization, and packaging) within 24 to 72 hours (1–3 business days) from the date of order confirmation.

Design Approval: Please note that the processing clock starts only after we have received final artwork/design approval and full payment confirmation. Delays in providing your logo or design files may extend the processing time.

Bulk Orders: Large corporate campaigns (1,000+ items) may require additional production time. We will communicate any extended timelines clearly during the ordering process.

2. Shipping Methods & Delivery Partners

We partner with reputable, trusted courier services to ensure your branded items, corporate gifts, and packaging arrive in perfect condition.

• We offer Nationwide Delivery across all counties in Kenya.

• For urgent orders within Nairobi, we can arrange same-day or next-day courier dispatch (subject to production completion).

3. Delivery Timeframes (After Dispatch)

Once your order has been produced, packaged, and handed over to our courier partner, estimated transit times are as follows:

Please note: These are estimates provided by our courier partners. While we strive for on-time delivery, unforeseen circumstances such as weather, traffic, or logistical delays may occasionally affect transit times.

4. Shipping Costs

Standard Rates: Shipping costs are calculated at checkout based on your delivery location, order weight, and volume. We offer competitive rates to keep your branding costs affordable.

Free Delivery: Enjoy free nationwide delivery on orders above a certain value (check our current promotions or contact us for bulk order deals).

Order Confirmation: The final shipping fee will be clearly displayed before you complete your purchase.

5. Packaging & Security

We take pride in our packaging. Whether you have ordered a single custom item or bulk promotional merchandise:

• We securely package all items to prevent damage during transit.

• For corporate gifts and gift sets, we use premium, presentable packaging suitable for direct gifting to your clients or staff.

6. Order Tracking

Once your order is dispatched, we will provide you with a tracking number (where available) via SMS or email so you can monitor your delivery status in real-time. If you do not receive a tracking update, simply contact us, and we will locate your shipment immediately.

7. Failed Deliveries & Uncollected Packages

Our courier partners typically make multiple attempts to deliver to your provided address.

• If delivery fails due to an incorrect address provided by the customer, refusal to accept the package, or failure to answer calls, the package may be returned to our Nairobi office.

• In such cases, re-delivery will be arranged at the customer’s own cost.

Please double-check your delivery address and phone number when placing your order to avoid delays.

8. Damaged or Lost Items

We take every precaution to ensure your items arrive in pristine condition. However, in the rare event that your package arrives damaged or is lost in transit:

Damaged Goods: Please inspect your package immediately upon receipt. If you notice visible damage, take clear photos and contact us within 24 hours of delivery.

Lost Packages: If your tracking shows “Delivered” but you have not received it, or if tracking has stalled for more than 5 business days beyond the estimate, please contact us immediately.

We will file a claim with our courier partner and ensure you are either refunded or your order is reprinted/replaced at no extra cost to you.

9. Pickup Option

If you prefer not to wait for delivery, you are always welcome to pick up your order directly from our physical location:

Forever Brand
Bulls Corner House, Opposite Sunrise Hotel, Near Khoja Roundabout, Nairobi, Kenya.
(Please call ahead to confirm your order is ready for pickup.)

10. Contact Us

If you have any questions about your delivery timeline, shipping costs, or the status of your order, please do not hesitate to reach out to our reliable customer support team:

• Phone: 0141272727

• Email: sales@foreverbrand.co.ke

• Physical Address: Bulls Corner House, Opposite Sunrise Hotel, Near Khoja Roundabout, Nairobi, Kenya.

• Website: foreverbrand.co.ke